Terms and Conditions | Sales and Delivery

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TERMS AND CONDITIONS | SALES AND DELIVERY

For Juliana Drivhuse A/S, it is crucial that our customers experience a high quality, both in our products, but also in the purchase and delivery process. Therefore, we find it important to align the expectations, so that customers do not feel disappointed. In the following, we have emphasized certain matters, which is nice to know about when
buying a Juliana Greenhouse.

BEFORE DELIVERY

When you buy a greenhouse, orangery or anything else that comes directly from
our warehouse, you will receive a confirmation text message and/or an email.
The confirmation states the expected shipment date. When we ship the product, you will receive a text message and/or an e-mail, which states when you can expect the delivery.

DELIVERY

We provide free roadside delivery to your address. It is important that you have a free, accessible place where the driver can place the goods. Also, bear in mind that the goods are heavy and not easy to move once it is unloaded.

Once the item is received, it is very IMPORTANT that you carefully check that the received number of boxes match the information given in the delivery note and that they have arrived in good shape. When unloaded, the goods is yours/the buyer‘s responsibility. You have seven days to make any claim against the carrier. If you already when receiving the goods realise or expect a freight damage, you can receive the goods and sign the delivery papers with a reservation.

If you are not at home when receiving the goods, please contact us as soon as possible and in good time before the deadline so that we can make a claim against the carrier. If you realise missing parcels, please contact Juliana Customer Service (+45) 66 11 18 11 or email: mail@juliana.com.

RETURNING ITEMS

If you are going to return parts of or your entire purchase, it is prerequisite that the product is intact, returned in original packaging as well as the fact that the product had never been assembled/mounted. You cannot return non-standard items. You, as the customer, is responsible for the returning and covering the return shipping cost.

ASSEMBLING

Juliana‘s products are supplied as selfassembly and all deliveries are followed by a detailed assembly instruction. You can always find the latest version of all our assembly instructions on www.juliana.com. Juliana Drivhuse A/S does not cover costs of incorrect mounting, dismounting, labour, freight, etc. On the above website you will find tips and guidance on mounting and you are always welcome to contact our customer service if there is a need for help.

DESIGN CHANGES

At Juliana Drivhuse A/S, we are continuously working on improving our products. Subject to any deviations in the supplied manual instruction, we refer to www.juliana.com, where you can find the latest version.

DELAYS

Any delay in delivery of your greenhouse does not entitle you as a customer to any compensation.

DAMAGE AND DEFECTS

It is important to emphasize that a greenhouse is a single layer construction without 100% density. Depending on weather conditions, there may be leaks in the roof windows, doors and joints in the ridge/corners. We encourage you to keep this in mind when you place your greenhouse.

GUARANTEE

Juliana Drivhuse A/S provides a 12-year’s warranty on our greenhouses, except glass and polycarbonate. For more information on warranty coverage, refer to the manual instructions. Thank you for having purchased a Juliana product. We wish you many years of joy and growing.